Practice Charter Patient Rights and Responsibilities
You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.We will:
As patients, you are responsible for your own health and that of any dependants. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.
Anonymised patient information will be used at local and national levels to help the Health Board and Government plan for future services. If you do not wish anonymised information about you to be used in such a way, please let us know.
The practice has a dedicated complaints procedure which can be accessed at any time through reception.
Comments and Suggestions
We aim to ensure that communication is at all times clear and effective between staff and patients. We consider comments and suggestions to be an essential tool to this end and provide a box for same in the waiting room.
The practice supports the NHS policy of zero tolerance with regard to violence or abuse to the doctors, staff or others on the practice premises or other locations where treatment may take place. Persons abusing this policy may be reported to the police and removed from the practice list.