Wallace Medical Centre, Falkirk

Doctors Crowe, Stevenson, Turner and McPhail

FAQ

Appointments

  1. I need help today, what should I do?

    If you are suffering from any sudden unexplained symptoms such as chest pain, shortness of breath or limb or facial weakness you should seek emergency medical assistance by dialing 999 and attending the emergency department.  

    For other urgent matters we are here for you.  Please contact the reception for an appointment with a GP today.  If you are normally visited at home or are unable to come to the surgery today we will phone you back to discuss things.  We would ask that if a home visit is needed that you try and have your request to us by 10am.

  2. Sometimes when I phone either the line is engaged or I am routed back to the automated message.

    Large organisations have equally large telephone exchanges capable of accepting thousands  of call simulatenously.  Some organisations also use national rate numbers to increase capacity further and this works for them.  We have elected to use local rate numbers rather than have our patients encur extra expense.  We are also limited by the size of our exchange.  

    If you are routed back to our automated message please stay on the line and we will answer as soon as we can.  If the line is engaged we are really experiencing high volumes of calls and would ask you to retry later.

    We are working hard here and appreciate your patience. 

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